LECTURE NOTES ON

QUALITY  MANAGEMENT.

By Nguyen Nhu Phong

Contents

 

1.           Introduction

2.           Quality Assessment

3.           SQM

4.           Quality Planning

5.           Quality Operations

6.           Quality Organization

7.           Process Management

8.           Quality Culture

9.           Quality Control

10.       Quality Improvement

11.       Quality Assurance

 

About the Lecture notes

This lectures notes was composed by Nguyen Nhu Phong in 2007 with the reference to the following materials :

1.        Nguyen Nhu Phong, Quality Management. NXBDHQG, 2009.

2.        FRANK M. GRYNA, Quality Planning & Analysis.

3.        John S Oakland, Amrik S Sohal, Total Quality Management.

4.        James R Evans, William M Lindsay, The Management & Control of Quality.

The lecture notes has been offered to students since the batche of HT04.