By Nguyen Nhu Phong
2. Quality Assessment
4. Quality Planning
5. Quality Operations
6. Quality Organization
7. Process Management
8. Quality Culture
9. Quality Control
10. Quality Improvement
11. Quality Assurance
About the Lecture notes
This lectures notes was composed by Nguyen Nhu Phong in 2007 with the reference to the following materials :
1. Nguyen Nhu Phong, Quality Management. NXBDHQG, 2009.
2. FRANK M. GRYNA, Quality Planning & Analysis.
3. John S Oakland, Amrik S Sohal, Total Quality Management.
4. James R Evans, William M Lindsay, The Management & Control of Quality.
The lecture notes has been offered to students since the batche of HT04.