CUSTOMERS SATISFACTION AND LOYALTY  

 

 

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Tên tài liệu giảng dạy

Tên tác giả

Nhà xuất bản, năm xuất bản

1

Bài giảng “Thiết kế mặt bằng Hệ thống Công nghiệp”

Hồ Thanh Phong

Trường ĐH Bách Khoa, 2001

2

Mô hình hoá và mô phỏng các hệ thống công nghiệp

Hồ Thanh Phong

Đại học Quốc gia Tp.HCM. 2003

3

Multiple Criteria Decision Making in Industry

Mario T. Tabucanon

Elsevier, 1988

4

Quản trị dự án

Vũ Công Tuấn

Nhà Xuất Bản TP HCM, 1999

5

Quy Hoạch Tuyến tính

Phan Quốc Khánh, Trần Huệ Nương

NXB Giáo Dục, 2000.

6

Thẩm định Dự án Đầu tư

Vũ Công Tuấn

NXB Thành Phố Hố Chí Minh, 1998

7

Trí tuệ nhân tạo

Nguyễn Thiện Thành

2001

8

Vận trù học

Phan Quốc Khánh

NXB Giáo Dục – 2000.

9

Kỹ thuật Điều độ trong Sản xuất và Dịch vụ

Hồ Thanh Phong

NXB ĐHQG-HCM, 2003

10

Advanced Modern Control System Theory and Design

Stanley M. Shinners

Wiley-Interscience; 1998

11

An Introduction to Fuzzy Sets: Analysis and Design

Witold Pedrycz, Fernando Gomide

McGraw-Hill

12

Automation, Production System, and Computer Integrated Manufacturing,
2nd edition

M.P. Groover

Prentice-Hall, 2000

13

Business Re-engineering

Michael Hammer & James

Champy 1994

14

Complete Business Statistics

A. D. Aczel, Richard D

5th edition, Irwin Inc., 2002.

15

Decision Making for Leaders

Thomas L. Saaty

 

16

Design & Analysis of Lean Production System

Ronald G.Askin, Jeffrey B.Goldberg

John Wiley, 2002

17

Engineering Design, A Material and Processing Approach, 3rd edition

G.E. Dieter

McGraw-Hill, 1999

18

Engineering Economy,
9th edition

G.Thuesen, Fabryky

Prentice-Hall, 2000

19

Facility Layout and Location, 2nd edition

R.L. Francis, Jr. McGinnis, J.A. White

Pearson Education POD, 1998

20

Facility Layout and Location: Analytical Approach,
1st edition

Daniel J. Pasto, R. L. Francis

Pearson Education POD; 1998

21

Fuzzy logic with engineering applications

Timothy J. Ross

McGraw Hill Publishing Co., 1995

22

Fuzzy sets & Fuzzy Logic: Theory and Applications

G.J. Klir & Bo Yuan

McGraw Hill

23

Genetic Algorithms & Fuzzy Multiobjective Optimization,
1st edition

Masatoshi Sakawa

Kluwer Academic Publishers, 2002

24

Genetic Algorithms and Engineering Optimization

M. Gen , R. Cheng

Interscience; 1999

25

Genetic Algorithms in Search, Optimization, and Machine Learning

David E. Goldberg

Addison-Wesley Pub Co; 1989

26

Handbook of Industrial Engineering

Gavriel Salvedy- Wiley

1982

27

Handbook of MRP II/JIT Integration and Implementation

John N. Petroff

Prentice Hall; 1993

28

Introduction to Control System Technology

Robert N. Bateson

3rd

29

Introduction to Probability Models, 8th edition

S.M. Ross

Academic, 2002

30

Introduction to Sequencing and Scheduling

K. Baker – John Wiley

John Wiley, 1974

31

Introduction to Statistical Quality Control

Douglas C. Montgomery

4th Edition, John Wiley & Son Inc., 2002, USA.

32

Inventory Control and Management, 2nd edition

Donald Waters

John Wiley & Sons; 2003

33

Inventory Management and Production Planning and Scheduling, 3rd Edition

E.A. Silver et al.

John Wiley & Sons; 1998

34

Inventory Management: Principles, Concepts and Techniques (Materials Management/Logistics Series)

John W. Toomey

Kluwer Academic Publishers; 2000

35

Maintenance Engineering Handbook, 6th edition

L.R. Higgins, L.C. Morrow

McGraw-Hill, 2001

36

Maintenance Planning and Scheduling Handbook

Richard D. Palmer

McGraw-Hill; 1999

37

Management Science

Lee – Moore – Taylor

Allyn and Bacon, 4th, MA

38

Managing New Product & Process Development

K.B. Clark, S.C. Wheelwright

Free Press; 1993

39

Manufacturing Resource Planning (MRP II), 1st edition

Khalid Sheikh

McGraw Hill, 2003

40

Material Handling System Design

A. Apple

John Wiley, 1985

41

Method, Standards & Work Design

Benjamin Niebel, Andris Freivalds

McGraw Hill, 2003

42

Modern Methods for Quality Control and Improvement

Harrison M. Wadsworth

John Wiley & Sons, 2002

43

Modern Production/ Operation Management,
8th edition

E.S. Buffa, R.K. Sarin

John Wiley, 1987

44

Multiple Criteria Decision Making

M. Zeleny

McGraw-Hill, 1982

45

Multiple Criteria Decision Making and its Applications 1st edition

Enrique Ballestero, Carlos Romero

Kluwer Academic Publishers; 1998

46

Multiple Criteria Decision Support in Engineering Design

Pratyush Sen and Jian-Bo Yang

Springer, 1998

47

Operations Research: An Introduction, 7th edition

H. A. Taha

Prentice Hall, 2002

48

Operation Scheduling with Application in Manufacturing and Services

M. Pinedo and S. Chao

McGraw Hill, 1999.

49

Operations Research

Hillier Lieberman

Prentice-Hall 7th edition, 2001

50

Planning and Scheduling of Production Systems

A. Artba

Chapman & Hall, 1997

51

Principle of Inventory and Material Management

R. J. Tersine

Prentice-Hall, 1994

52

Production & Inventory Management, 2nd edition

D.W. Fogarty; T.R. Hoffman

South-Western College/West; 1999

53

Production and Inventory Control Handbook, 3rd edition

James H. Greene

McGraw-Hill Trade;  1997

54

Production and Operations Management: Manufacturing and Services

R.B. Chase et al.

McGraw-Hill , 1998

55

Production: planning, control and integration

Daniel S. and Robert L. B.

McGraw-Hill, 1998.

56

Project Management

J.Meredith, S.J.Mantel

John Wiley, 1989

57

Project Management, Engineering, Technology and Implementation

A. Shtub et al

Prentice-Hall., 1994

58

Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 8th edition

Harold Kerzner

John Wiley & Sons; 2003

59

Quality Control and Industrial Statistic, 5th edition

A.J. Duncan

Irwin,1986

60

Quality Planning and Analysis. From Product Development Through Use

Frank M. Gryna

McGraw-Hill Irwin 2001

61

Reliability Maintenance and Risk. Practical Methods for Engineers

David J. Smith

Great Britain: Butterworth – Heinemann, 1993

62

Scheduling Theory and Its Applications

Philippe Christienne et. al.

John Wiley & Sons; 1995

63

Scheduling: Theory, Algorithms and Systems, 3nd edition

M. Pinedo

Prentice Hall, 2002

64

Sequencing and Scheduling

S. French

John Wiley, 1982

65

Simulation Modeling & Analysis, 3rd edition

Averill M. Law, W. David Kelton

McGraw Hill, 2000

66

Strategic Technology
Management, 1st edition

F. Bets

McGraw-Hill, 1998

67

The Future of Leadership
 

White R. P., Hodgson P., Crainer

Pearson Professional Limited. 1996

68

The New supervisor: How to thrive in your first year as a manager

Martin M. Broadwell and C. Dietrich

Addison Wesley Longman, Inc. 1998

 

 

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